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FAQs
FINDING
PARTS
Q1:
What kinds of parts do you sell?
Q2: Where do your parts come from?
Q3: What does a part look like?
Q4: I can't get your catalog to
load.
Q5: I'm interested in ordering online,
is your website secure?
Q6: Can you send me a paper catalog?
Q7: How do I find a part for my
car?
Q8: What does the letter/number
in parenthesis mean at the end of my engine listing?
Q9: I can't find a part I'm looking
for. Where is it?
Q10: I already know the part number
I need, is there a faster way to find it?
Q11: Do you carry parts for heavy
trucks, motorcycles, lawnmowers, tractors or snowmobiles?
Q12: Do you offer discounts for
large orders?
FINDING
PARTS
Q1:
What kinds of parts do you sell?
A: We sell almost every type
of auto part, from engines to tail lights. We
sell suspension parts (like struts & shocks),
electrical parts (like alternators, starters,
switches & relays), ignition parts (like spark
plugs, distributors & coils), chassis parts
(like ball joints, tie rod ends, springs), fuel
& emission parts (like carburetors, fuel pumps,
fuel injectors, oxygen sensors, EGR valves), little
parts (like filters, wiper blades, & rear
view mirror glass) and big parts (like radiators,
engine blocks & complete rebuilt transmissions).
We also sell lots of things you won't find in
a typical auto parts store (like sheet metal,
bumpers, carpets & shop manuals). The only
auto parts you won't find in our online catalog
are "universal" parts that are not vehicle
specific (like batteries, floor mats, tires &
wheels), antique parts (for cars built before
World War II)
Q2:
Where do your parts come from?
A: We sell original GM parts from AC/Delco
and General Motors. Everything we sell comes with
a full manufacturer warranty. We're not a salvage
yard and we don't sell used parts.
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Q3: What does a part
look like?
A: If there is an Illustration Info button
in the catalog, click on it to see the part and/or
more information relating to the part, if available.
Tip: A new browser window will open when you click
the Illustration button. If this does not happen,
you may have a Pop-Up blocker installed. Most
blockers can be bypassed by holding down the "Control"
key on your keyboard while clicking on the button.
Q4:
I can't get your catalog to load.
A: Please click the "Reload"
or "Refresh" button on your browser.
If you continue to have problems, please call
us toll-free at 888-745-2404 and we'll help you
find parts and place an order.
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Q5: I'm interested in
ordering online, is your website secure?
A: Yes! We use 128-bit SSL encryption
for the catalog and shopping cart, so your name
and address as well as the credit card number
you send us is protected. (Most browsers show
a small padlock in the corner of the screen to
confirm you are viewing a secure site. If you
double-click on that padlock, you'll see the details
of our SSL certificate.) Although it looks scary,
this message appears only because older browsers
included only a few companies on their list of
"trusted" certificate providers. (As
recently as June, 2002, Sun's Java Virtual Machine
included only Verisign, Thawte and RSA. Those
were the first companies to offer SSL certificates,
and Sun was slow to update their list as more
companies entered the market.) Current versions
of browsers and Java recognize all the major certifying
authorities (including GTE, who is the "root"
Certifying Authority for us), so upgrading your
browser and Java software should eliminate this
warning. But you may also keep the software you
have and just click the "Grant always"
or "Grant this session" button when
the warning message appears--the SSL "padlock"
will appear and your data still will be secure.
If your computer has older versions of browser
software and/or Java Virtual Machine software,
the first time you visit our site you may see
something similar to the following error message:
Although it looks scary, this message appears
only because older browsers included only a few
companies on their list of "trusted"
certificate providers. (As recently as June 2002,
Sun's Java Virtual Machine included only Verisign,
Thawte and RSA. Those were the first companies
to offer SSL certificates, and Sun was slow to
update their list as more companies entered the
market.) Current versions of browsers and Java
recognize all the major certifying authorities
(including GTE, who is the "root" Certifying
Authority for us), so upgrading your browser and
Java software should eliminate this warning. But
you may also keep the software you have and just
click the "Grant always" or "Grant
this session" button when the warning message
appears--the SSL "padlock" will appear
and your data still will be secure.
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Q6: Can you send me a
paper catalog?
A: No, we do not have a paper catalog.
All of our available parts are listed in our online
catalog, which is continually updated.
Q7:
How do I find a part for my car?
A: Using the drop down menus, input year,
make and model of your Vehicle. Then follow the
menu on the left side of the screen. If you have
a part# of the item you want, place it in the
“search by factory part number” box
located on the home page and click “go”
If you do not have a part# but know what it is
called, place the name in the “search by
key word” box located on our home page,
and click “go”
Q8: What does the letter/number
in parenthesis mean at the end of my engine listing?
A: The letter or sometimes number in
parenthesis (e.g. 4.2L 258cid L6 MFI (T)) is related
to the VIN of your vehicle. Basic VIN information--year,
make, model and engine--can be decoded at any
of several free websites (try typing "VIN
Decoder" as a Google search).
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Q9:
I can't find a part I'm looking for. Where is
it?
A: Please use the keyword search on the
home page of our catalog to verify that you are
looking in the right category (heater hoses, for
example, are under "HEAT & A/C";
radiator hoses are under "COOLING SYSTEM").
All the parts we carry are listed in our catalog,
so if you're looking in the correct category.
Q10:
I already know the part number I need, is there
a faster way to find it?
A: Sure--just enter the part number in
our “search by factory part number”
box located on parts catalog page.
Q11:
Do you carry parts for heavy trucks, motorcycles,
lawnmowers, tractors or snowmobiles?
A: Our catalog only lists parts for cars
and light trucks. Some of these parts also fit
other vehicles, but we cannot search them by make
and model. If you know the part number you need,
you can order it using the parts
search page.
Q12: Do you offer discounts
for large orders?
A: Yes, we do have a discount program
for repeat customers.
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GM
Parts and Accessories for GM Vehicles
Chevrolet,
Cadillac, Hummer, Pontiac, Buick, GMC, Oldsmobile
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