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FAQs
MISCELLANEOUS
Q1:
What are your Store Hours?
Q2: Some sites do not take phone
calls. They say it enables them to keep their
prices low. I have to e-mail them with questions,
and then it takes 2-3 days to get an answer. What
is your Phone Policy?
Q3: What is a "VIN#" and
where do I find it?
Q4: How do I Find the Model Year?
Q5: Why do you need my VIN#?
Q6: Do you sell genuine OEM parts?
Q7: Do you have my part in stock?
Q8: Can I add to my order after
it has been placed?
Q9: Can I cancel an order after
it has been placed?
Q10: Do you ship outside the United
States?
Q11: Which credit cards do you
accept?
Q12: Do you accept PayPal?
Q13: What is your return policy?
Q14: What did we leave out?
MISCELLANEOUS
Q1:
What are your Store Hours?
A : We're available 7am-5pm Monday thru
Friday, and 7:30am-1:30pm Saturday (Eastern Standard
Time). There is also an automated phone system
active 24 hours a day. Leave your name and number
and a brief description of how we can help you,
and we'll return your call. And of course, there's
always email. Use the "contact us" link
on our website.
Q2:
Some sites do not take phone calls. They say it
enables them to keep their prices low. I have
to e-mail them with questions, and then it takes
2-3 days to get an answer. What is your Phone
Policy?
A: This is one of the major differences
between us and some of the other parts sites.
We do not make you choose between customer service
and price. We realize that sometimes you need
answers right away. Feel free to call us anytime
during business hours, and we'll be happy to talk
with you. Whether you e-mail us or phone us, you
will always pay the same low price and receive
the same great service.
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Q3:
What is a "VIN#" and where do I find
it?
A: VIN is short for "Vehicle Identification
Number". It is generally 17 digits long and
can be found on a metal plate on the top of the
dash pad on the drivers side of the vehicle, visible
from the outside of the vehicle through the windshield.
It is also found on your Vehicle Title, Registration
and Insurance Documentation.
If
you have a vehicle identification number (VIN),
it is possible to get other information about
the vehicle from that number - like the year.
Manufacturers who produce more than 500 vehicles
a year must use a standardized 17-digit vehicle
identification number.
Positions
1-3: World manufacturer number
Position 4: Restraint system type (passenger car
only) brake type and GVWR class (trucks and vans
only)
Position 5: Line, series, body type
Position 8: Engine type
Position 9: Check digit
Position 10: Model year
Position 11: Assembly plant
Positions 12-17: Production sequence number
Q4:
How do I Find the Model Year?
A: Find the model year by reading position
10 (this is the eighth character from the right).
Following is a chart of model years with the letter
or number that indicates the model year. Typical
VIN: 2G1WN52M1S9229747. Model year is S, which
represents the year 1995.
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Q5:
Why do you need my VIN#?
A: The VIN# is necessary in identifying
the correct parts for a particular vehicle. With
the VIN#, we can identify each and every Production
Option for all vehicles produced beginning with
the 1990 model year.
Q6:
Do you sell genuine OEM parts?
A: All parts are guaranteed to be new
and factory original. We are an authorized GM
dealer.
Q7:
Do you have my part in stock?
A: In addition to our on-hand inventory,
we work with a network of GM parts warehouses
across the country enabling us to fill and ship
orders within 48 hours in most cases. In the unlikely
event that a part has been placed on backorder
or discontinued, we will do our best to find one
for you as quickly as possible.
Q8:
Can I add to my order after it has been placed?
A: Yes, you can add to an order up until
the time it is shipped and no longer in our possession.
Just call or email us to confirm your additional
items.
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Q9:
Can I cancel an order after it has been placed?
A: Yes, you can cancel any order or part
of any order up until the time it has been ordered
from GM Corporation.
Q10:
Do you ship outside the United States?
A: Yes. See our shipping
policy.
Q11:
Which credit cards do you accept?
A: We accept Visa, Mastercard, Discover
and American Express.
Q12:
Do you accept PayPal?
A: Yes, we gladly accept PayPal.
Q13:
What is your return policy?
A: See our return
policy for details. You must obtain an RMA#.
Please include a copy of your invoice with the
return. We do reserve the right to refuse and
return any parts that we find to have been installed,
are used, or do not meet the above return criteria.
Q14:
What did we leave out?
A: As hard as we've tried to cover everything,
I'm sure there is plenty we've left out. If there
is something you need and don't see it here, just
ask. We're always just a click away. We look forward
to hearing from you.
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GM
Parts and Accessories for GM Vehicles
Chevrolet,
Cadillac, Hummer, Pontiac, Buick, GMC, Oldsmobile
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